We want your Canuto Bags order to arrive smoothly and make returns as straightforward as possible.
Order Processing
Orders are typically prepared within 1–3 business days after confirmation.
Shipping
Shipping options and estimated delivery times are shown during checkout. Delivery times may vary depending on location, carrier, and other external factors.
Tracking
When tracking is available, the tracking information will be provided after the order has been shipped.
Returns
Returns may be requested within 14 days of delivery. Items should be unused, in their original condition, and returned with any original packaging when applicable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order information so we can review the issue.
Refunds
Approved refunds are issued to the original payment method. Processing time may vary depending on the payment provider.
Contact
For shipping or return questions, contact: